Coming Soon: A New Look for Online and Mobile Banking

We’re upgrading our online and mobile banking experiences to bring you a refreshed look with easy access to the tools and features you use every day.

Important Member Alert
To protect yourself from scams, never give out account information and regularly update your passwords. Learn more on our Fraud Center.
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FAIRWINDS Online Scheduled Maintenance

We will perform scheduled maintenance on our online and mobile banking platforms from Saturday July 5 11:30 p.m. ET to Sunday July 6 2:00 a.m. ET. During this maintenance, online and mobile banking services will be temporarily unavailable.

Service Interruption

Some members are currently experiencing intermittent service disruption with their FAIRWINDS Visa Debit Card. FAIRWINDS Credit Cards are not impacted.

If you need to withdraw cash, please visit your nearest FAIRWINDS or partner location branch. For all other transactions, we recommend temporarily using another form of payment.

We apologize for any inconvenience and are working to restore full service as quickly as possible.

Important Fraud Alert

Some members have reported receiving phone calls that appear to be coming from FAIRWINDS’ official phone number and posing as a crewmember from the fraud department. These fraudsters may say there’s suspicious activity on your account and ask for sensitive information.

Remember:

  • We will never ask for your full card number (or even the last 8),

    PIN, or online banking credentials over the phone.

  • We will never ask for your online banking multifactor code.

  • Use strong, unique passwords for online banking and email accounts. Update them regularly with strong, unique combinations for each account and avoid reusing old passwords.

Your safety is our priority. If you receive a suspicious text message, phone call, or email, contact FAIRWINDS Member Services at (800) 443-6887 to validate and report the communication you received.

Service Interruption

We are experiencing intermittent service issues with online banking and the mobile app affecting some members’ ability to access their accounts. We apologize for the inconvenience and are working to restore full, uninterrupted access as soon as possible.

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