You can request a stop payment* on one or more checks. A stop payment request does not guarantee that the check(s) will be stopped. The item may have already been processed and posted to your account.

Note: Only users with the right to create stop payment requests can initiate them. This is only for paper checks. To stop an automatic withdrawal (ACH), contact us at (407) 277-5045.

To create a stop payment request

1. In the navigation menu, click or tap Additional Services > Stop Payment.

2. Click or tap one of the following: Single Check or Multiple Checks

3. Select the appropriate account.

4. Enter the check information.

   • If you selected Single Check, enter the following:

     • Check Number

     • Do not enter an amount for the stop payment.

   • If you selected Multiple Check, enter the following:

     • Starting Check Number

     • Ending Check Number

5. (Optional) Input Note

6. Click or tap Send stop payment to complete the stop payment action.

7. Do one of the following:

   • Click or tap Close to return to the Stop Payment page.

   • Click or tap View in Activity Center.